Division Technology and Delivery

Head of Professional Services (m/f), Focus Artifical Intelligence (AI)

As Head of Professional Services (PS), you will have the rare opportunity to build the PS function for a fast growing and disruptive business. As Head of Professional Services, you will help our customers realize the maximum ROI with dtms’ AI platform digicom-AI, and help the company build a profitable services practice that supports our core business and expands our revenue potential. You will develop a high-quality, predictable and repeatable delivery model for implementation, consulting and managed services, that maximizes billability, delivery quality and revenue.

Key Responsibilities:

  • Build an efficient and repeatable services delivery model
  • Develop the internal processes needed to execute the delivery model
  • Build a team of services professionals that have varied set of skills to address the technical, process, relationship management, and creative requirements
  • Define professional service offerings and manage the team implementing our enterprise solutions ensuring all projects are staffed, get delivered on time and within budget, and with the highest customer satisfaction
  • Deliver implementation, onboarding, integration, consulting, and managed services to help customers realize the full potential of the Showpad platform
  • Develop, track, manage and continuously optimize, key metrics like billability, profitability, attach rate, margins and revenue
  • Collaborate with Sales, Marketing, Product, Engineering and Customer Success teams to secure the resources needed to ensure smooth customer engagements
  • Consult with customers to understand their needs, architect a solution, and engage with them to deliver the solution
  • Evangelize best practices by educating customers and becoming their trusted advisor

Skills & Requiremements:

  • BSC or MSC in computer science or equivalent background
  • 3 to 5 years as a PS director experience
  • Proven success as a professional services leader that has led SaaS and cloud deployments in mid to large size companies
  • Has experience in offering implementation, integration and consultation services to clients
  • Excellent client relationship and project management skills
  • Experience in offering solutions architecture and consulting
  • Technical background in SaaS integrations, APIs and customizations
  • Self-motivated, and persuasive, with a warm and nurturing personality
  • Experience with API/SDK and how to optimize the calls needed to execute an integration including how to write or contribute in writing requirements/specifications to integrate two systems
  • Understands how AI and neural networks work
  • Experience in Scrum and CMMI
  • A data-driven work ethic
  • Experience in working with distributed organizations and off-shore set-up’s
  • Superb organization skills and attention to detail
  • Language skills: German and English fluent

Additional Assets:

  • Extremely innovative and dynamic market
  • Innovative and demanding team
  • Creativitiy and new ideas highly appreciated

Please send your informative application to bewerbung@dtms.de. We are excited to meet you!

dtms GmbH
z. Hd. Rena Muelbert, Human Resources

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Ihre Ansprechpartnerin:
Rena Muelbert
Human Ressouces

bewerbung@dtms.de

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