Who we are

Creating new vision by bringing together individual perspectives

More than 25 years of experience and hard work have made us an established force in the market for value-added services. We have our eye on the entire process chain of modern customer intelligence technologies for our customers.

Seamless communication is something we achieve not with an ever-increasing number of tools, but instead by looking at the big picture.

Technology is our tool, our customers are our driving force

Our portfolio ranges from service numbers and value-added services to platforms for controlling telephone reachability and the use of artificial intelligence for automated answering of customer inquiries. Our solutions are efficient, future-proof and scalable at any time. Our strong anchoring in the telecommunications market distinguishes us from the approach taken by pure software or AI companies.

It is in our DNA not to see the technology first, but to concentrate on the specific task in the customer dialogue. We can rely on an organically grown infrastructure for implementation. As a licensed connection network operator, we develop and operate our services in various data centres and on a variety of transmission paths.

We have a broad customer base and a clear focus at the same time

With more than 100 employees at locations in Mainz, Bonn and Hamburg, we drive digital customer communication from streamlined helpdesk solutions to comprehensively networked contact centres. On the basis of our platform strategy, we bring generalists and specialists, telecommunications and database experts, software architects and AI developers together at a single table. Solution-oriented, pragmatic and with a clear objective: maximum customer satisfaction.

dtms History

  • 2020
    July
    Strong together

    The merger of next id GmbH into dtms GmbH creates one of the largest providers in the German market for customer intelligence technologies.

  • March
    Intelligent networked communication

    dtms and next id jointly present customer dialogue solutions at CCW 2020.

  • 2019
    August
    Bundled competencies

    net group Beteiligungen GmbH & Co. KG takes over dtms GmbH.

  • 2017
    February
    Premiere for artificial intelligence

    dtms presents artificial intelligence you can touch at the CCW 2017 in Berlin with its first successful customer projects.

  • 2015
    June
    eCommerce

    dtms launches the first online shop for 0800 numbers at www.dtms.de/0800.

  • April
    Focus on omnichannel

    next id successfully develops its own Omnichannel solutions.

  • 2014
    February
    Expansion of the customer dialogue solutions

    dtms significantly expands its portfolio with new solutions from Web Self Service and NetworkACD to a multichannel suite from the Cloud.

  • 2010
    March
    Next id develops

    into a specialist for value-added services.

  • 1999
    February
    Launch of proprietary network

    and active operation.

  • 1998
    July
    Founding of dtms GmbH

    Founded as dtms Deutsche Telefon- und Marketing Services GmbH in Mainz.

  • 1991
    May
    Founding of next id GmbH

    Founded as an information service provider.

dtms in figures

100

employees

25+

years of experience

100+

countries

2.300+

customers

100

percent digital

3

locations

Contact

You can reach us by calling our hotline with any questions you have: +49 6131 499 8 699 (Monday to Friday, 08:00 - 18:00).

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