Who we are

The standards we set ourselves are high.

When we started out as a specialist for service numbers and value-added services back in 1998, there were around 6.6 million regular Internet users in Germany; today, there are 58 million.* Facebook founder Mark Zuckerberg was just 14 years old, and the idea that mobile telephones would one day be called smartphones and be controllable via digital speech recognition technology was just a pipe dream.

Seamless communication is not achieved with more and more tools, but by having an eye for the big picture.

We grow with your business

It can be justifiably said that since that time, in our company we have grown along with our tasks. We now work on innovative customer dialogue solutions for 2,300 customers. We're the leading provider of automated and hybrid customer interaction services at customer touchpoints.

dtms History

  • 2019
    Bundled competencies

    net group Beteiligungen GmbH & Co. KG takes over dtms GmbH.

  • February
    Focus on process automation

    At CCW 2019 dtms is consistently focusing on integrated solutions with its Cloud Contact Center digicom.

  • 2018
    ITC product of the year

    The Cloud Contact Center digicom Eventrouting takes second place in the funkschau reader poll 2018.

  • August
    20 years dtms

    dtms GmbH celebrates its 20th anniversary: 20 years of dtms means 20 years of applied intelligence in the contact center.

  • February
    Relaunch Website

    Artificial intelligence as a live application is the center of the completely redesigned website of dtms.

  • 2017
    dtms moves location

    The move to Dock 1 at the Mainz Zollhafen represents the start of a new era of networked working for dtms.

  • February
    Premiere for artificial intelligence

    dtms presents artificial intelligence you can touch at the CCW 2017 in Berlin with its first successful customer projects.

  • January
    Launch of dtms digicom

    Event routing application successfully launched.

  • 2016
    Expansion of online shop

    dtms successfully adds further products to its online portfolio.

  • 2015
    dtms Group takes over sms.at

    Takeover of the Austrian messaging market leader sms.at by the dtms Group.

  • June
    Launch of the first online shop

    dtms launches the first online shop for 0800 numbers at www.dtms.de/0800.

  • 2014
    Takeover by Paragon Partners

    The takeover of dtms GmbH by the private owner-managed holding company Paragon Partners is completed.

  • February
    Expansion of the customer dialogue solutions

    dtms significantly expands its portfolio with new solutions from Web Self Service and NetworkACD to a multichannel suite from the Cloud.

  • 2013
    Expansion of the portfolio into other contact channels

    dtms includes a customer dialogue solution in its portfolio for the first time with a video and co-browsing application, which operates another contact channel besides the telephone.

  • 2010
    Merger with mobileview

    mobileview GmbH, the Hamburg-based sister company specialising in SMS, messaging and mobile applications is merged with dtms.

  • 2005
    D+S Europe takes over dtms

    After a long period of venture capital financing, the Hamburg-based D+S Group takes over dtms.

  • 2001
    atms GmbH founded in Vienna

    as the Austrian branch based on the infrastructure operated in Germany.

  • 2000
    dtms is in the black

    Just 2 years after its founding, the company is making a profit.

  • April
    Product launch of the first NetworkACD

    NetworkACD, a fully functional call centre system operated via the Internet, is launched. And with it, the foundations for another business segment are laid.

  • 1999
    Launch of proprietary network

    and active operation.

  • 1998
    Founding of dtms GmbH

    Jochen Fürbeth, Dr. Jörg B. Kühnapfel and Erich Rösch found dtms Deutsche Telefon- und Marketing Services GmbH in Mainz.

dtms in figures








million turnover


years of experience


percent digital


You can reach us by calling our hotline with any questions you have: +49 6131 499 8 699 (Monday to Friday, 08:00 - 18:00).

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