Routing & reporting.
Keeping an eye on service processes in real time

You can define how your service numbers are routed in the Routing Portal - from a simple form in which you specify individual forwarding destinations, to a clear graphical representation of complex call-forwarding processes. You can naturally store your own announcements too, and activate them as the need arises.

IVR solutions (Interactive Voice Response) guide your callers quickly and efficiently to their destination using voice prompts. Network IVR makes this especially easy: It allows you to effortlessly set up and manage your own dialogues with corresponding forwarding destinations. Network IVR's intuitive, user-friendly interface is mastered in no time.

The Service Portal provides you with a real-time overview of your reachability and efficiency within your web browser. You can even generate statistics based on your own criteria and have them sent to your email address on a regular basis. In this way, you can gradually optimise your customer dialogue procedures.